We want you to be happy with every purchase you make from COVA.london and confident that you will be. If you have changed your mind before your purchase has been personalised and dispatched we will be happy to offer a refund. 8
When will I receive my order?
Making a COVA candle is a delicate and lovingly, lengthy process. Each candle is made with care and attention, personalised for you and therefore, individual.
We aim to post all candles ordered before 11am within two working days. Delivery is within 3-5 working days. Should you need your candle sooner please email us at email@example.com
Why is my candle giving off sooty black smoke?
This is usually because your wick is too long. Make sure to snip your wick before each use to ¼ inch.
To keep your candle burning beautifully and get the most out of your chosen scent, burn the candle for long enough for the wax to melt and pool to the edges of the glass. That will stop your candle tunnelling. For your first burn this will likely be around three to four hours, please try and do this to maximise your COVA candle.
Your candle may smoke when it is first lit but give it a little time and don’t worry it will settle when it has had a bit of time to draw the wax.
Can I fit a slogan on my candle?
Please stay safe and remember when burning your candle never leave it unattended or place it in a draughty area.
We want you to be happy with your candle. If you are not for any reason please contact firstname.lastname@example.org. We develop our business on feedback so welcome your views and opinion.